Account Services Executive

Job Summary

• Meet ticket renewal and upgrade goals through ticket member satisfaction and communication

• Manage ticket partner accounts, answer questions and resolve any disputes in a professional manner


• Manage ticket activity information in ticket sales and CRM systems (Paciolan & Salesforce)

• Assist in development of ticket partner initiatives, promotions, loyalty programs and communications


• Provide lead generation research and support to the department for future individual, group and premium sales initiatives


• Game day duties and other duties as assigned 

• Minimum of 2 years’ current customer service experience preferably in the sports industry 


• Proven success in finding solutions to customers needs while remaining calm and professional


• Interest and ability to upsell current and potential partners 


• Experience with CRM (Salesforce) and ticketing software (Paciolan) systems a plus


• Experience utilizing data analytics to generate sales leads and maximize revenue


• Excellent communication and social skills, articulate and enthusiastic; works well in a team environment


• Self-motivated individual who has the drive and ability to focus on departmental and   Foundation sales goals as well as personal objectives


• Consistent positive attitude, great work ethic and well-organized to meet deadlines


• Entrepreneur mentality; identifies and proposes unique solutions