Director, Business Intelligence

Job Summary

1. Support the collection of and management of all customer-related data. This includes, but not limited to, building web scraping tools to capture and store publicly available data.
2. Manage data warehouse provider to ensure all data is aggregated appropriately, data quality standards are maintained, all ETL processes are monitored and reports are working properly.
3. Design and execute analytics business plan, lead & hire an analytics staff and develop new ways to improve the use of data within our organization.
4. Strategize and coordinate with the Senior Director, Analytics & Research on overall CRM and Email Marketing strategy. This include developing a customer journey strategy as well as enhancing segmentation of database.
5. Work with CRM and marketing teams on the development of customer segmentation strategies.
6. Ensure the accuracy and the integrity of the data by performing detailed data exploration and validation to identify trends, tendencies and anomalies.
7. Work with Dignity Health Sports Park leadership to develop and implement an analytics strategy to enhance fan experience and efficiency.
8. Develop methods and strategies to assist sales teams in maximizing ticketing revenues and marketing on ROI. This will be accomplished through effective communication and the development of tools to better illustrate successes and areas of opportunity.

1. A minimum education level of: BA/BS Degree (4-year) (Advanced Degree Preferred)        


2. A minimum of 5-7 years of related work experience


3. Superior leadership, verbal, written, organizational and multi-tasking skills


4. 4+ years’ experience working with SAS, SPSS, R, Python or other statistical software


5. Knowledge of data structures, SQL and relational databases


6. Experience in AXS (or other sports ticketing system)


7. Proven ability to communicate the process and results of data analysis clearly


8. Ability to solve complex, analytical problems


9. Comfort in working with multiple, large data and accompanying databases

1. Experience with Business Intelligence software such as SAS or Tableau.


2. Passion for soccer and/or sports.


3. Experience with CRM like MSCRM