Ticket Operations & Customer Service Associate

  Professional Soccer Team
  Southeast Region
  Sports Services
  Posted/Updated: 05/19/20

Job Summary

 
Duties and Responsibilities
Specific duties include, but are not limited to:

  • Support the operation, maintenance, and optimization of clubs on the Tickets.com ticketing system.

  • Work with clubs in setting up their seating, ticket pricing, and events, along with sharing best practices.

  • Create and maintain positive relationships with clubs and Tickets.com.

  • Help the department to perform club and league analytics on Tickets.com clubs.

  • Promptly enter accurate, detailed information regarding all client requests and solutions in the call-tracking database.

  • Duplicate and effectively communicate any client issues that require research.

  • Execute and follow up on client issues in a timely manner.

  • Other duties as assigned. 

 
Qualifications

  • Bachelor’s Degree in Sport Management, Communications, Business Administration, or related/alternate field of study required.

  • At least 2 years of experience in ticket operations, box office, digital ticketing, and/or ProVenue suite of products required.

  • Prior software Helpdesk experience a plus.

  • Computer proficiency is essential – Microsoft Office Suite and ability to easily learn new technology.

  • Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner.

  • Demonstrated problem-solving skills.

  • Detail-oriented, organized, proven ability to follow up on tasks.

  • Ability to provide results and resolutions in a timely manner.

  • Enthusiastic, client-service oriented attitude.

  • Self-motivation, patience and the ability to work independently within a team environment.

  • Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners. 

  • Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment.

  • Positive attitude and strong work ethic a must.

  • Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if/when necessary. 

  • Must have U.S. work authorization.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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