Sr. Business Systems Analyst

Job Summary

Duties & Responsibilities

• Demonstrate advance project management skills to lead all project phases; Initiate, Plan, Execute, Monitor & Control, Close.
• Serve as a subject matter expert that can develop and demonstrate advanced knowledge in multiple systems and/or designated domains; that help our team with the day to day business in addition to providing support, training and gathering of requirements for new functionality.
• Act as a liaison for internal business partners, external vendors and the software development team.
• Create and execute system test cases with a mindset towards testing automation and provide defect reporting; apply different testing techniques and usage of tools
• Collaborate and communicate with project team in requirements definition, documentation, defining metrics, testing defects and facilitating knowledge.
• Perform requirements analysis and modeling of current state*, analysis of business / IT drivers, development of future state that addresses business / IT drivers and the high-level roadmap of steps to move from current to future state*. (*including people / governance, process and technology)
• Analyzes change requests to determine feasibility in relation to existing technical requirements, processes, and data models
• Mentor and provide general guidance to junior team members; contribute to the continuous improvement of processes and tools.
• Other duties as assigned.

Minimum Qualifications Required

• Education: Bachelor's degree (preferably related to technology) or equivalent work experience

Licensure & Certification:

• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) desirable
• Certified SCRUM Master (CSM) or Certified SCRUM Product Owner (CSPO) desirable

Experience:

• 7-9 years of business system analysis (or related) work
• 5-6 years of project management (or related) work
• Experience with relational databases with basic SQL knowledge
• Experience with SDLC / Agile methodology
• Experience working with and supporting CRM systems (MS CRM Dynamics or Salesforce) desirable

Skills:

• Ability to quickly understand business operations
• Critical thinking and problem solving
• Conflict resolution
• Adaptable to new types of stakeholders and technology
• Exceptionally organized
• Effective communicator
• Strong analytical skills
• Ability to participate as an active listener