Membership Services Executive
Sports & Entertainment Company
West Region
Administration/Management
Posted/Updated: 03/06/20
West Region
Administration/Management
Posted/Updated: 03/06/20
Job Summary
Job responsibilities will include:
- Provide high-end level of service to existing & new season ticket accounts
- Generate new ticket sales revenue by focusing on current season tickets holders through referrals and client development
- Handle a high level of sales activity, including a minimum of 50 outbound calls per day
- Meet defined sales goals by conducting a yearly renewal campaign to retain current season ticket business, and by consistently cross selling group tickets, season tickets and premium inventory
- Work various events, including home games, season ticket holder events, and ticket on-sales - minimum of 20 per year
- Conduct annual season ticket seat relocation process
- Acquire knowledge and understanding of the fans, their changing preferences, needs, wants and demographics
- Maintain up-to-date knowledge of team events, season ticket holder benefits and stadium details, while effectively and enthusiastically communicating details to season ticket holders
- Assist in executing customized programs, benefits and events to drive loyalty
- Perform various duties as assigned by Department Heads
- Ensure customer data and profile requirements are accurately represented in CRM database
- Educate Season Members of all applicable membership benefits, programs and events
- Handle Season Ticket Member inquiries, issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members.
- Manage daily correspondence
- Other duties as assigned
Our ideal candidate will have the following:
- Strong verbal and written communication skills
- Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines
- Ability to quickly build rapport with season ticket holders and assess their needs
- Must have transportation for appointments and off-site events
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards
- Computer skills emphasizing Microsoft Office and Microsoft Dynamics
- Bilingual in English/Spanish a plus
- Considerable knowledge of basic sales techniques
- One or more years of professional sports industry experience
- Extensive knowledge of Major League Soccer and Colorado Rapids
- Education Requirements – Bachelor’s degree or equivalent combination of education and experience
- Experience Requirements - Minimum of one year’s experience in sales and/or customer service
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