Membership Services Executive

  Sports & Entertainment Company
  West Region
  Administration/Management
  Posted/Updated: 03/06/20

Job Summary

 

Job responsibilities will include: 

  • Provide high-end level of service to existing & new season ticket accounts 

  • Generate new ticket sales revenue by focusing on current season tickets holders through referrals and client development

  • Handle a high level of sales activity, including a minimum of 50 outbound calls per day

  • Meet defined sales goals by conducting a yearly renewal campaign to retain current season ticket business, and by consistently cross selling group tickets, season tickets and premium inventory

  • Work various events, including home games, season ticket holder events, and ticket on-sales - minimum of 20 per year

  • Conduct annual season ticket seat relocation process

  • Acquire knowledge and understanding of the fans, their changing preferences, needs, wants and demographics

  • Maintain up-to-date knowledge of team events, season ticket holder benefits and stadium details, while effectively and enthusiastically communicating details to season ticket holders

  • Assist in executing customized programs, benefits and events to drive loyalty

  • Perform various duties as assigned by Department Heads

  • Ensure customer data and profile requirements are accurately represented in CRM database

  • Educate Season Members of all applicable membership benefits, programs and events

  • Handle Season Ticket Member inquiries, issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members.

  • Manage daily correspondence

  • Other duties as assigned 



Our ideal candidate will have the following: 

  • Strong verbal and written communication skills

  • Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines

  • Ability to quickly build rapport with season ticket holders and assess their needs

  • Must have transportation for appointments and off-site events

  • Ability to work flexible hours, including evenings, weekends, and holidays

  • Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards

  • Computer skills emphasizing Microsoft Office and Microsoft Dynamics 

  • Bilingual in English/Spanish a plus

  • Considerable knowledge of basic sales techniques 

  • One or more years of professional sports industry experience

  • Extensive knowledge of Major League Soccer and Colorado Rapids
  • Education Requirements – Bachelor’s degree or equivalent combination of education and experience

  • Experience Requirements - Minimum of one year’s experience in sales and/or customer service




 


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