Premium Services Coordinator
NFL Franchise
Central Region
Sports Services
Posted/Updated: 04/09/20
Central Region
Sports Services
Posted/Updated: 04/09/20
Job Summary
The Premium Services Coordinator will support the Premium Seating Services and Operations team with initiatives geared toward Premium Seating client service, appreciation and retention.
This role will focus on building strong relationships with our premium clients by providing world class service. *Only candidates that provide a cover letter will be considered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manages Premium accounts in Mystic Lake’s Club Purple Couches in regards to touch points, relationship building, gifting and event programs.
- Manage Premium Single Game Suite accounts once sold by sales team from time of booking to follow up after the game.
- Work directly with service providers to maintain superior service levels to premium accounts.
- Create and execute moments that “delight and surprise” by using unique personalized client CRM information.
- Assist in the planning and execution of exclusive Premium Seat Client appreciation events
- Participate in research and development of Premium Seat industry best practices.
- Possess extensive suite menu knowledge for both food and beverage in all premium areas.
- Manage timely communication of special events and suite member experiences
QUALIFICATION REQUIREMENTS:
- Bachelor’s Degree required.
- 2-4 years in a luxury hospitality/upscale suites service environment in a guest service/customer facing role.
- Experience with CRM software Archtics, Microsoft Office.
- Ability to deal with a variety of projects and workload in a fast-paced environment.
- Must be willing to work a flexible schedule including all home games, evenings, weekends and holidays.
- Excellent reading, writing and oral proficiency.
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