Intern, IT

Job Summary

Additional functions encompass promptly identifying concerns beyond your role and advancing service desk tickets to the appropriate resources as necessary as well as the following: 

• Effectively provide our internal office end users and I.T. team members with first-level help desk support and assistance as well as assistance with Ticketmaster technology. 
• Proficiently repair hardware as needed to reduce help desk incidents and the mean time of repairs.
• Efficaciously repair and maintain laser printers, and ensure Ethernet patch cabling runs safely and neatly.
• Actively follow and contribute to improving documentation for procedural I.T. Service Desk task, and serve as our project lead on various small I.T. Service Desk projects.
• Diligently organize, track and maintain stock for various hardware systems, and utilize your I.T. knowledge to make hardware/software purchasing recommendations.
• Properly monitor and remediate software updates for desktop applications, and aptly utilize a ticket management system to track, document and maintain all Service Desk requests..
• Promptly respond to Virus, Malware, and various security threats while implementing preventative measures to minimize risks.
• Consistently enforce company security settings, software settings and user restrictions to continuously maintain desktop and device compliance policies.

You will also demonstrate a basic foundation and understanding of the following areas:

• Basic Microsoft Directory Services DHCP, Active Directory, DNS. 
• Windows user rights and permissions, and Network topology and LAN infrastructure.
• Microsoft OfficeO365 Applications, and Microsoft Windows 710.
• Repair and maintenance of network laser printers as well as desktopphone ablet maintenance, repair and installation.
•  To succeed in our I.T. Department, you will work well in a team environment, welcome constructive criticism and have a positive attitude towards your end users.