Team Leader, Sales and Service

Job Summary

Essential Duties & Responsibilities:

• Perform outbound calls and service inbound calls for the CSU Athletics Department for all ticketed sports, including football, men’s and women’s basketball and volleyball. Inventory available for sale at this location include, but is not limited to:  new season tickets, season ticket renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets, and stand-alone and seat related donations.
• Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
• Grow sales significantly each week by attracting additional business leads
• Assist in leading, motivating, developing, coaching and retaining sales team for future succession and opportunity within the organization.
• Identify, explore and research new sales and retention opportunities to grow season ticket, group and mini plan sales.
• Assist with the creation, planning, communication, and implementation of special ticket sales projects, promotions and programs
• Assist in the recruiting and hiring of new FRMC staff
• Help lead weekly FRMC sales meetings
• Maintain computerized records of all prospects and customers within Paciolan and Salesforce database
• Work home games, performing various ticket sales and service duties as assigned and agreed upon with FRMC Leadership
• Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans
• Make 60 outbound calls daily
• Additional responsibilities as assigned by Management

Qualifications & Requirements:

• Strong desire to grow a career in the sports ticket sales industry or collegiate athletics
• An established, aggressive, and successful salesperson with proven self-motivational skills and ability to work well with others
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Paciolan Ticketing software and Salesforce Database experience is a plus
• Knowledge of the Northern Colorado, Southern Wyoming and Western Nebraska market is a plus, but not required
• Excellent communication, presentation and listening skills 
• Professional image and demeanor 
• 2+ Years of relevant ticket sales experience required, along with a proven ability to meet and exceed sales goals