Team Leader, Sales and Service

Job Summary

Essential Duties & Responsibilities: 

• Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
• Grow sales significantly each week by attracting additional business leads
• Assist with the creation, planning, communication, and implementation of special ticket sales projects, promotions and programs
• Assist in the recruiting and hiring of new FRMC staff
• Help lead weekly FRMC sales meetings
• Maintain computerized records of all prospects and customers within Paciolan and Salesforce database
• Work home games, performing various ticket sales and service duties as assigned and agreed upon with FRMC Leadership
• Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans
• Make 60 outbound calls daily
• Additional responsibilities as assigned by Management

Qualifications & Requirements:

• Strong desire to grow a career in the sports ticket sales industry or collegiate athletics
• An established, aggressive, and successful salesperson with proven self-motivational skills and ability to work well with others
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Paciolan Ticketing software and Salesforce Database experience is a plus
• Knowledge of the Northern Colorado, Southern Wyoming and Western Nebraska market is a plus, but not required
• Excellent communication, presentation and listening skills 
• Professional image and demeanor 
• 2+ Years of relevant ticket sales experience required, along with a proven ability to meet and exceed sales goals
• 1 year in Ticket Sales Management/ Team Leader preferred 
• Must be able to communicate equally well with executives, staff and fans at all levels and be comfortable in a very close supervisory and intense training environment
• Bachelor’s Degree from an accredited institution in a relevant field