Sr. Director of Ticket Sales

  Minor League Ice Hockey
  Southeast Region
  Sales
  Posted/Updated: 06/23/20

Job Summary

Responsibilities/Duties: 

  • Lead and develop the overall ticket sales strategy including for individual, group and season tickets and oversee implementation.
  • Oversee and manage the ticket sales staff on a day to day basis, ensuring sales staff are making daily outbound calls, following up on referrals and leads, identifying new leads and leveraging CRM data.  

  • Manage the recruitment, hiring, onboarding and ongoing training of Account Executives and Sales Managers.   

  • Lead sales staff by example through proactive direction, feedback and mentoring.

  • Work with Marketing Director’s efforts to drive sales and online ticket package sales through in game, email and digital advertising strategies.

  • Guide the ticket operations department including customer service and ticket fulfillment processes. 
  • Create, develop, and implement sales campaigns as it relates to season tickets, flex plans, groups, promotional ticket packages and theme nights.  

  • Game day responsibilities: oversee sales staff, interact with fans with a focus on customer service and gaining a better understanding of the fan base, and assist with other game day related tasks.

  • Performs other related duties as assigned.

 
Qualifications:

  • Bachelor’s degree in Business, Sports Management or related field from a four-year college or university

  • 5+ years working in ticket sales for a professional or collegiate sports team

  • At least 3 years managing, training, and mentoring a sales staff

  • Proficiency with most CRM systems

  • Working knowledge of Ticketing systems, especially Ticketmaster Archtics is an asset

  • Proven track record of meeting/exceeding sales goals
  • Strong organizational skills, written & oral communication skills, team-oriented.

  • Ability to multi-task and prioritize workload

  • Knowledge of hockey is a bonus

  • Proficient with Microsoft Suite

 


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