Customer Service and Sales Executive

Job Summary

Job Description

The Senior Account Executive will be responsible for prospecting to sell and service new accounts to increase season / partial season tickets, group tickets, and hospitality packages.

This position is a full-time sales position with a competitive base salary and aggressive commission structure.   

• Aggressively participate in out-bound sales campaigns to achieve short-term and long-term sales goals and initiatives.


• Proactively review and prospect current account base for business development opportunities in the form of group sales, events, outings, and ticket plans.


• Build strong relationships with customers in effort to continue to upgrade and obtain referral sales from existing account base.


• Manage, maintain, and grow an account base of 500+ season ticketholders.


• Provide superior level of customer service by engaging in a proactive service plan, relocation campaigns, and revenue generation.


• Manage season ticket accounts by proactively communicating with season ticketholders via phone, e-mail, and face-to-face visits.


• Responsible for execution of season ticketholder retention plan.


• Attend all sales training events and participate in weekly sales meetings.


• Exhibit a positive attitude always and effectively defuse and handle difficult customer situations.


• Answer incoming phone calls regarding general ticketing information in a professional manner.

• Previous demonstration of the ability to succeed in an active ticket sales process.


• Preferably 3-5 years of sales and/or services experience in a sports or hospitality industry.


• Bachelor’s degree preferred.


• Strong customer service and sales skills required.


• Self-starter with a strong work ethic.


• Excellent written and verbal communication skills.


• Proficient computer skill and experience with MS Office and ticketing systems, such as Etix preferred.


• Ability to travel around the arena and other event venues to visit clients and solve problems during an event.


• Ability and willingness to work evenings, weekends, and holidays as required by game and event schedule.