Box Office Manager

Job Summary

• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility


• Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.


• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement


• Manage all information being sent and posted through ticketing system


• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting


• Plan, direct, and evaluate the work of Box Office staff; implementing evaluations and corrective actions as needed


• Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing


• Update and relay all box-office related event information to each department and client


• Investigate and resolve ticket-related issues


• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets


• Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.


• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates


• Work with sales and marketing departments to set up various ticket discounts and promotions


• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws


• Process/fill approved charity tickets requests; document all complimentary tickets issued


• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.


• Process donor seat selection and retention

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field


• Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility 


• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar


• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills