Customer Service Representative

Job Summary

• Provide quality service to customers that phone-in or email with questions, concerns, issues or other reasons

• Represent the Company by being courteous, helpful and professional to every customer


• Daily communication with all CSR’s concerning emergency expedited orders, new orders and expedited orders


• Proactive monitoring of sales orders from the time the order is placed to the time the order has shipped by communication with and daily attention to the Packing/Shipping Departments


• Taking studious notes when inquiring with another department regarding parts needed to ship a sales order


• Preparation of weekly and monthly reports


• Possible backup to the Customer Service Driver

• Efficiently and effectively manage time