Operations Manager

Job Summary

Responsibilities

• Assists the Director of Operations in the overall daily operation and maintenance of Arena and the Fieldhouse, supporting the Operation of the Coral Ridge ice rink as required.
• Works on-site to plan, direct, coordinate, and review the work plan for Arena & Fieldhouse operations
• Meet with staff to direct day-to-day operations, assign work activities, monitor workflow, review and evaluate work products, methods and procedures.
• Create and communicate the employee schedule
• Prepare and seek bids for contracted services
• Represent the Operations Department in the absence of the Director of Operations
• Interview, hire, train, motivate, discipline, evaluate department employees; correct deficiencies, maintain a position teamwork environment
• Ensure staff is working safely, efficiently and aware of proper safety guidelines along with training on health and chemical safety and PPE
• Meet with staff to identify and resolve issues, investigate employee concerns or safety issues reported
• Manage and oversee termination / exiting proceedings as required
• Oversee and support ice management and facility maintenance as required
• Plan, direct, coordinate, and review the work plan for facility operations
• Participate in the development and administration of the Operations Department budget; forecasting expenditures related to staffing, equipment, materials and supplies
• Monitor and approve expenditures throughout the year; implementing adjustments as necessary
• Administers contracts with outside vendors and orders supplies / materials for maintenance programs
• Provides excellent guest service assistance to all clients, tenants, internal and external guests

Qualifications

• High school diploma or equivalent
• Bachelor’s in Facility Management, Sports Management, Event Management or similar field
• Two or more years’ experience in a facility operation supervision position. Additional experience will be considered in lieu of degree requirement
• Demonstrated knowledge of supervisory skills and principles
• Experience supervising a large team of employees preferred
• Strong interpersonal skills; ability to work independently and effectively lead a team
• Must be comfortable multi-tasking and working in a fast-paced environment
• Proficiency with a computer in a Windows format including Word, Excel, Outlook and typing skills
• Familiarity with OSHA / CDC requirements and event needs
• Possess a valid Driver’s License or ability to acquire
• Ability to work a varied event-driven schedule including days, late evenings, weekends and holidays

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