Programs Office Associate

Job Summary

• Handle phone calls to Program Office regarding programs, website questions and any and all information on tennis activities at the National Campus.


• Responsible for reviewing national campus email portal and responding to all customers in a timely manner.


• Oversee and maintain online registration process. Data entry as needed for registrations in Tennis Source.


• Responsible for updating program information and publish seasonal programming to the website as well as updating content as needed.


• Keep up to date with all of the tennis programs offered at the National Campus. Provide customer service ensuring all information provided to customers is up to date and accurate.


• Keep Front Desk staff informed of the most current program information.


• Monitor sign ups on a regular basis and make changes to programs when needed:


• Add new programs as needed ongoing


• Handle all requests from customers who need to make a change to reservations (move to different class, etc)


• Handle all requests from tennis director to move players who are signed up for the incorrect level class


• Update/maintain price changes in the reservation system as needed


• Work with head tennis professionals to create and upload Special Events information to the website.


• Coordinate private lesson bookings.


• Coordinate booking of courts for customers outside of programming i.e. special groups, college teams


• Compile seasonal tennis programs


• Responsible for updating program information and publish seasonal programming to the website as well as updating content as needed.


• Set up and maintain staff profiles to ensure proper discount pricing.

• Excellent guest service skills


• Excellent phone manner


• Project a professional company image through phone and in - person interaction.


• Computer proficiency.  Able to learn new programs