Manager, Ticket Operations

Job Summary

Duties and Responsibilities:

• Creates and implements ticket office policies and procedures following university and NCAA audit guidelines.  These procedures include locating established donor seating, setting ticket prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue and building stadium and facility manifest
• Supervises and maintains detailed financial reporting for ticket sales and income for the Athletic Ticket Office.  This includes designing and implementing of reporting standards and establishing employee guidelines for accountability of funds
• Coordinates ticket seating locations for all athletic events including home and away games, any post season tournaments, and outside events 
• Develops and maintains relationships with off campus representatives regarding any events held at the athletics venues
• Supervises and trains ticket office and gameday staff.  This includes all policies and procedures regarding public relations, operational goals, accounting standards, and computer operation
• Serves as department liaison with students, faculty, staff, Alumni Association, and the general public
• Interprets all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student athletes.  Additionally, responsible for advising staff members on these procedures.   
• Communicates with the Conference on ticket distributions for any regular or post-season events
• Performs other duties and responsibilities as assigned

 Education, Experience, and Qualifications:

• Bachelor's Degree or equivalent required in related field
• Minimum of there (3) years of ticket operations experience
• Organized and demonstrate an ability to manage multiple tasks with minimal supervision in a fast-paced environment
• Detail oriented and able to provide excellent customer service to all customers on a daily basis while answering questions regarding event information, account details and balances owed, and processing payments for such orders
• Highly motivated and energetic, and must possess strong written and verbal communication skills
• Working knowledge of NCAA rules and regulations
• Ability to work evenings, weekends, and/or holidays as required