IT Intern
NFL Franchise
Central Region
Sports Internship
Posted/Updated: 07/28/20
Central Region
Sports Internship
Posted/Updated: 07/28/20
Job Summary
Duties and Responsibilities
- Responding to and handling the organization's Help Desk requests to completion
- Backup, image, and setup new computers
- Troubleshoot hardware and software for endpoints including computers, printers, cellular devices, and tablets
- Unlocking user accounts and resetting passwords
- Add/Change cell phones and plans for company employees
- Assist users with meeting room setup
- Maintain a clean and organized workspace
- Other Duties as assigned
Knowledge and Required Skills
- Experience working with Microsoft Office 365
- Technical experience supporting Microsoft Windows 10 and macOS 10.14
- Ability to troubleshoot printer problems
- Basic knowledge of PC Hardware and troubleshooting hardware failures
- Experience using the Microsoft Management Console, and Active Directory Users and Computers plug-in
- Be able to lift at least 25 pounds
- Be detail oriented and have good communication skills
- Have good documentation skills and the ability to create documentation when needed
- Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi
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