Season Ticket Account Manager

Job Summary

 In this role you will:

• Effectively use internal data to manage a portfolio of Season Ticket Members (STMs) with the goal to build meaningful and lasting relationships 
• Communicate with integrity, enthusiasm and accuracy by phone, e-mail and personal visits 
• Effectively communicate all benefits and perks to consistently add value to the guest experience
• Perform call campaigns to inform STMs of payment date, time changes and other information
• Work with accounts that have a high no show rate so they can optimally utilize their tickets
• Utilize CRM system to record and track STM trends and manage the experience of your portfolio
• Collaborate with other departments including events and entertainment, ticket operations, business intelligence and guest relations on various events and daily processes 
• Grow personal account base through service selling and handle yearly renewal for each STM
• Work game night events and special member appreciation events, conversing with clients and making new connections
• Attend and participate in weekly department meetings
• Maintain good attendance and punctuality
• Other duties as assigned

 What you’ll bring to the role: 

• A four-year college degree or equivalent work experience or military service experience
• Excellent guest relations skills with at least one year of guest relations or season ticket management
• Experience cross selling, networking and new business development preferred
• Bi-lingual fluency in Spanish and English is highly beneficial
• Ability to handle problems and communicate with guests in an efficient and courteous manner
• Excellent phone presence, with concise and friendly professional communication and strong listening skills
• Highly organized with good time management skills and attention to details
• Confident when connecting with new people individually or in groups and comfortable interacting with people from all demographics
• Proficiency with technology including use of Microsoft Office applications
• A positive attitude toward clients and co-workers and ability to work in a team environment