Season Ticket Account Manager

  NBA Franchise
  Central Region
  Posted/Updated: 07/29/20

Job Summary

 In this role you will:

  • Effectively use internal data to manage a portfolio of Season Ticket Members (STMs) with the goal to build meaningful and lasting relationships 
  • Communicate with integrity, enthusiasm and accuracy by phone, e-mail and personal visits 
  • Effectively communicate all benefits and perks to consistently add value to the guest experience
  • Perform call campaigns to inform STMs of payment date, time changes and other information
  • Work with accounts that have a high no show rate so they can optimally utilize their tickets
  • Utilize CRM system to record and track STM trends and manage the experience of your portfolio
  • Collaborate with other departments including events and entertainment, ticket operations, business intelligence and guest relations on various events and daily processes 
  • Grow personal account base through service selling and handle yearly renewal for each STM
  • Work game night events and special member appreciation events, conversing with clients and making new connections
  • Attend and participate in weekly department meetings
  • Maintain good attendance and punctuality
  • Other duties as assigned



 What you’ll bring to the role: 

  • A four-year college degree or equivalent work experience or military service experience
  • Excellent guest relations skills with at least one year of guest relations or season ticket management
  • Experience cross selling, networking and new business development preferred
  • Bi-lingual fluency in Spanish and English is highly beneficial
  • Ability to handle problems and communicate with guests in an efficient and courteous manner
  • Excellent phone presence, with concise and friendly professional communication and strong listening skills
  • Highly organized with good time management skills and attention to details
  • Confident when connecting with new people individually or in groups and comfortable interacting with people from all demographics
  • Proficiency with technology including use of Microsoft Office applications
  • A positive attitude toward clients and co-workers and ability to work in a team environment 


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