Parts Associate

Job Summary

• Customers are given the highest level of service possible


• Organize all parts


• Communicate with senior management concerning service resolution problems


• Assist and direct customers inquiring about warranties


• Receive and inspect incoming parts for accuracy and acceptable condition


• Assist customers with part orders and technical service questions as needed


• Keep all part areas and displays stocked, organized and clean


• Allocated parts are labeled with name and date and organized on customer shelves that are regularly updated


• Work with brand reps to order a well-rounded selection of gear, apparel, and accessories


• Analyze and track product sales


• Promote upsell of parts and offer extended warranties. Ensure customer satisfaction through professional consulting

• Current product knowledge and an understanding of professional parts look-up software and personal selling procedures are required. 


• Dependable & on time


• Be knowledgeable on current promotions and adhere to guidelines


• Maintains confidentiality in all aspects of the company


• Able to work overtime as needed


• Ability to work with minimal supervisor.


• Work well with other technicians.


• Maintain organized, clean and safe work area.


• Attention to detail ad ability to multitask are a must