Ticket Operations Coordinator

Job Summary

• Build, maintain and develop a positive working relationship with all Ticketmaster Client Support Staff


• Work hand-in-hand with all Ticketmaster Client Support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting


• Formulate and update existing daily, weekly, monthly and match day reports in a timely manner as assigned by the Director of Ticket Operations and MLS League Office

• Assist with the building of price codes, plans, promo codes, and other Archtics programming needs


• Assist in the set-up, trouble shooting and maintaining of events in Archtics and Host


• Serve as a resource for all departments as it relates to Ticketmaster Advanced Products


• Help maintain a culture that’s focused on a high standard of customer service

• Act as a higher point of contact for all elevated customer service occurrences on match day


• Assist with Will Call responsibilities and ticket troubleshooting needs on match day

• Bachelor’s degree required 


• 2+ years of ticket operations experience (Ticketmaster Archtics experience strongly preferred)


• Advanced knowledge of Microsoft Excel


• Experience with high level, time sensitive reporting

• Must have the ability to work independently without supervision, be self-directed and demonstrate initiative


• Ability to manage daily and weekly work schedule without constant oversight


• Experience handling cash and balancing deposits is a plus


• Ability to work flexible hours, including but not limited to evenings, weekends and holidays