Ticket Sales and Service Consultant

  Sports & Entertainment Marketing Organization
  Southeast Region
  Sales
  Posted/Updated: 10/02/20

Job Summary


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Exceed weekly and monthly sales goals while providing exceptional customer service.
  • Grow sales significantly each week by attracting additional leads through direct calling, prospecting, and referrals.
  • Maintain computerized records of all prospects and customers with ticketing database.
  • Work home games, performing various ticket sales and service duties as assigned and agreed upon with the Ticket Sales and Operations leadership.
  • Contact area businesses, groups and individuals via phone, in-person appointments and networking events to sell season tickets, partial plans and group ticket plans.
  • Average 60 outbound calls daily.
  • Additional responsibilities as assigned by the Director of Ticket Sales.
  • Provide customer service to all existing season ticket members.
  • Facilitate season ticket member upgrades and additional seat requests.
  • Set and execute out-of-office and arena tour appointments to grow relationships and revenue within the current fan base.

 

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in Sport Management or related field.
  • Desire to start and grow a career in the sports ticket sales industry or collegiate athletics.
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
  • Previous customer service or retail sales experience; display a genuine desire to help people.
  • Excellent communication, presentation and listening skills.
  • Professional image and demeanor.
  • Ability to work well with others and comfortable taking initiative.
  • One year sports ticket sales experience preferred, but not required.

 



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