Office Manager/Customer Service Associate
This position has been filled - Job#: 453401744
Sports Event Facility
Southeast Region
Administration/Management
Posted/Updated: 01/22/21
Southeast Region
Administration/Management
Posted/Updated: 01/22/21
Job Summary
Essential Functions:
- Serve as a main point of contact for online shoppers through daily customer service inquiries via telephone, email and eCommerce support channels
- Troubleshoot and resolve website and customer shopping issues
- Work with our products and shipping departments to ensure customer orders are received and processed promptly and accurately.
- Contact vendors and affiliates as needed to ensure drop-ship and wholesale requests are being received and fulfilled in a timely fashion
- Provide planning and support for company events and travel
- Assist with the shipping of online orders on select days and during peak times
- Providing other administrative support to all staff
- All other duties assigned
Education & Experience:
- High School Diploma Required; Bachelor's Degree preferred
- Previous eCommerce or web-based company experience preferred
- Proficiency in MS Office Suite required; intermediate knowledge of MS Excel required
- Experience with customer service, inventory, warehousing or shipping programs a plus
Skills & Attributes Required:
- Willingness to learn and assist team in company sustainability & growth
- Ability to work under pressure and display confidence, collectiveness and professionalism when communicating with customers and office staff.
- Must show passion and enthusiasm in providing our customers the best possible service
- Ability to adapt to change and thrive in a fast-paced environment
- Knowledge of sports a plus; specifically, athletes and historical moments in sports
Additional Notes:
- Some travel is expected in this position
- Must be physically present at work location during business hours
- Professional office environment; this position uses standard office equipment such as computers, phones, photocopies, email, and other forms of electronic communication
- Primarily sedentary role; however, ability to lift up to 40 pounds as necessary is required
- Must be able to successfully pass a background screening and social security verification
- Position may apply towards college credit hours
How to Apply for Position:
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