Manager-Business Solutions

  MLB Franchise
  Central Region
  Administration/Management
  Posted/Updated: 02/05/21

Job Summary



Job Summary:
 
This role has responsibility for evaluating, delivering, and maintaining application solutions for all business areas of the organization.  There will be a focus on selection, configuration and support of vendor cloud / service based platforms.  This individual will work directly with business owners to define requirements, as well as both perform hands-on implementation work and supervise work of other resources as appropriate.  


 
Accountabilities:

  • Work with vendor partners, internal resources and key business stakeholders to develop, configure and maintain key business application platforms

  • Collaborate with the Major League Baseball product and technology teams to maximize the effective club use of MLB fan facing and business operational platforms

  • Evaluate and recommend solutions that can deliver on business requirements

  • Train and support key users of all systems, maintain an ongoing dialogue regarding additional value added capabilities of existing systems

  • Work closely with club Technology Operations and Infrastructure personnel to provide appropriate security and access controls and meet application performance expectations



Requirements:

  • 5+ years of implementing and managing business systems across sales, marketing, finance and operations departments

  • Demonstrated experience implementing CRM solutions such as Microsoft Dynamics CRM or Salesforce; delivering process efficiencies with Office365 / Microsoft365 platform tools; and experience with a wide variety of back office and facility operations systems

  • Extensive experience with and focus on cloud based solutions

  • Strong business acumen and consultative skills, working directly with key business owners and other stakeholders to develop a thorough understanding of business processes and deliver functional solutions that support accomplishing business objectives

  • Experience evaluating and managing vendor partners, discussing options and making recommendations to internal decision makers

  • Hands on application configuration experience, development of system documentation experience and end user training and support experience

 


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