Guest Services Team Member - Part Time

  Pro Ice Hockey Team
  Southeast Region
  Sports Services
  Posted/Updated: 03/10/21

Job Summary


Team Members will be an essential part of the event experience in premium areas during events and games and will help build memories to last a lifetime.   They will exude the facility’s Gold Standard of Service to provide a safe, clean, comfortable, professional environment for guests and staff alike while building lasting memories for all.

Major Responsibilities/Activities:

  • Provide quality guest service and assistance to clients, guests and other Team Members.

  • Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs and immediately report any found issues to Team Member, Supervisor.

  • Welcome our guests with a smile and helpful attitude as they enter the building or assigned areas.

  • Work ID checkpoints and access-only areas as assigned.

  • Monitor assigned area for issues and identify opportunities to make lasting memories for our guests.

  • Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service.

  • Identify, receive and quickly act upon requests or complaints from guests; refer serious problems to Team Member, Supervisor, Premium Manager on Duty or Public Safety Department, as appropriate.

  • Detect unauthorized persons and violators of Arena (or other facility) policies and report and handle appropriately.

  • Retain an extensive knowledge of Arena (or other facility as needed), seating sections, key venue personnel identity, policies and emergency activity procedures.

  • Work cooperatively with all Team Members across the facility.

  • Attend Gold Standard Service training, as requested.

  • Perform other duties and responsibilities, as assigned.

Minimum Requirements:

  • 18 years or older

  • High School diploma or GED

  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.

  • Be a team player with the ability to handle multiple assignments in a fast-paced environment.

  • Enjoy interacting with people and building new relationships.

  • Demonstrated ability to work independently and to self-motivate.

  • Demonstrated flexibility and creative problem-solving skills.

  • Ability to work flexible hours, including nights, weekends and holidays, including availability to work all NHL Team home games.

  • Prior customer service experience preferred.

  • Ability to maintain a neat, clean and professional appearance.

  • Excellent verbal communication skills with a friendly and professional manner.

  • Strong time management and organizational skills.

  • Ability to react appropriately in emergency and high stress situations.

  • Ability to anticipate, identify and solve problems.

  • As a condition of employment, qualified applicant will be subject to a background investigation, including a criminal history check, previous employment verification and character references.


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