Guest Services Team Member - Part Time

Job Summary

• Provide quality guest service and assistance to clients, guests and other Team Members.


• Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs and immediately report any found issues to Team Member, Supervisor.


• Welcome our guests with a smile and helpful attitude as they enter the building or assigned areas.


• Work ID checkpoints and access-only areas as assigned.


• Monitor assigned area for issues and identify opportunities to make lasting memories for our guests.


• Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service.


• Identify, receive and quickly act upon requests or complaints from guests; refer serious problems to Team Member, Supervisor, Premium Manager on Duty or Public Safety Department, as appropriate.


• Detect unauthorized persons and violators of Arena (or other facility) policies and report and handle appropriately.


• Retain an extensive knowledge of Arena (or other facility as needed), seating sections, key venue personnel identity, policies and emergency activity procedures.


• Work cooperatively with all Team Members across the facility.


• Attend Gold Standard Service training, as requested.


• Perform other duties and responsibilities, as assigned.

• 18 years or older


• High School diploma or GED


• Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.


• Be a team player with the ability to handle multiple assignments in a fast-paced environment.


• Enjoy interacting with people and building new relationships.


• Demonstrated ability to work independently and to self-motivate.


• Demonstrated flexibility and creative problem-solving skills.


• Ability to work flexible hours, including nights, weekends and holidays, including availability to work all NHL Team home games.


• Prior customer service experience preferred.


• Ability to maintain a neat, clean and professional appearance.


• Excellent verbal communication skills with a friendly and professional manner.


• Strong time management and organizational skills.


• Ability to react appropriately in emergency and high stress situations.


• Ability to anticipate, identify and solve problems.


• As a condition of employment, qualified applicant will be subject to a background investigation, including a criminal history check, previous employment verification and character references.