Receptionist

Job Summary

• Answer incoming telephone calls, determine the purpose of the calls, and forward the calls to the appropriate personnel


• Provide exceptional customer service and assistance to all guests by answering appropriate questions about the MLB Team organization, American Family Field policies and amenities, and game day information

• Assist guests with feedback, complaints or game-related issues with a positive and helpful attitude and direct them to the appropriate manager, when needed


• Welcome on-site visitors with a cheerful and positive attitude, determine the nature of business, and announce visitors to appropriate personnel


• Monitor visitor access to American Family Field and issue guest passes when applicable


• Assist other departments with clerical projects as needed

• Ability to remain calm and poised when communicating with guests, and managing difficult or potentially emotional guest/customer service situations


• Ability to respond promptly to guest needs and requests for service or assistance


• Maintaining a positive attitude, friendly demeanor and ability to communicate clearly with guests


• Possess detailed knowledge or American Family Field, its offerings, amenities, concession stands, and historical locations and the ability to direct guests to these locations