Office Manager/Customer Service Associate
Sports Event Facility
Southeast Region
Administration/Management
Posted/Updated: 04/16/21
Southeast Region
Administration/Management
Posted/Updated: 04/16/21
Job Summary
In this role, you must demonstrate a strong sense of urgency in completing assigned tasks with high accuracy while working independently and as a team. For the position, the candidate must be customer-service oriented, pay strong attention to detail, while being able to meet tight deadlines and solve problems in multiple aspects of the business on their own. Being organized, able to multitask and handle multiple projects at once are key in this role.
Essential Functions:
- Serve as a main point of contact for online shoppers through daily customer service inquiries via telephone, email and eCommerce support channels
- Troubleshoot and resolve website and customer shopping issues
- Contact vendors and affiliates as needed to ensure drop-ship and wholesale requests are being received and fulfilled in a timely fashion
- Provide planning and support for company events and travel
- Assist with the shipping of online orders on select days and during peak times
- Providing other administrative support to all staff
- All other duties assigned
Education & Experience:
- High School Diploma Required; Bachelor's Degree preferred
- Previous eCommerce or web-based company experience preferred
- Proficiency in MS Office Suite required; intermediate knowledge of MS Excel required
Skills & Attributes Required:
- Ability to work under pressure and display confidence, collectiveness and professionalism when communicating with customers and office staff.
- Ability to adapt to change and thrive in a fast-paced environment
- Knowledge of sports a plus; specifically, athletes and historical moments in sports
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