Guest Experience Smile Maker (Part Time)

Job Summary

Multi-Purpose Indoor Arena located in Georgia is looking for a Guest Experience Smile Maker for its facility.

Job Responsibilities Include:

Greeting with a smile, direct and assist guests 

Anticipate guest needs and concerns; be proactive in recognizing ways to make a moment

Direct guests to seating sections as well as other attractions and amenities within Arena 

Handle guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy 

Consistently perform at an elevated level of service and use competent judgment.

 
Provide guest service recovery and/or surprise and delight guests with memorable moments 

Give eye contact, smiles, and warmly greet guests. Say PLEASE and THANK YOU to guests at every interaction 

Interact with a diverse group of guests in a friendly and positive manner creating an environment of inclusion

Give feedback based on your interactions with guests

Take ownership of a guest’s issue and follow it until completion

 
Get to know what guests love and hate, and tailor service to their needs 

Share point of view when they see something that could be improved for guests or team members