Director, Customer Insights & Business Analytics

  Professional Basketball Team (Midwest)
  Central Region
  Administration/Management
  Posted/Updated: 04/28/21

Job Summary

Professional Basketball Team located in the Midwest is seeking a Director of Customer Insights and Business Analytics.

Job Responsiblities include:

Customer Insights 
Plan and execute qualitative and quantitative insights studies, including developing the strategy, designing, programming studies, analyzing results, and presenting findings with recommendations. 
Analyze third party syndicated research sources to discover insights and develop story-telling presentations. 
Identify and monitor competitors and research market conditions or changes in the industry that may affect business strategy. 
Establish best practices for improving our insights processes. 
Understand our business processes, underlying data and reporting needs. 
Build and deliver presentations to executives across the organization with insights and strong fan understanding. 

Data Analytics 
Oversee the data warehouse (Azure) and further develop the strategy to ensure data integration with Ticketmaster, Salesforce, Qualtrics and other data sources. 
Develop and deliver business intelligence reports, utilizing existing data streams and platforms. 
Define and communicate standard methodologies for ongoing reporting. 
Analyze, design, develop and implement tools, systems and reports that track KPIs. 



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