Manager, Sales and Service

Job Summary

Professional Basketball Team is seeking a Manager for its Sales and Service division. 

Responsibilities: 

• Interview, hire, train and develop Account Executives on a weekly basis.
• Daily management of the sales team responsible for the team's package sales; involving season seat memberships, group tickets and partial plans.
• Sell a full menu of products including but not limited to corporate partner packages, season ticket memberships, premium products and group tickets. 
• Coordinate sales campaigns.
• Responsible for ongoing weekly meetings with team members to ensure that targets and responsibilities are being met
• Training and education: responsible for ongoing training and education for team members in the areas of sales and customer service.
• Manage rep’s pipelines using CRM dashboards, and ensure reps are properly utilizing CRM.
• Responsible for performance management of team members.
• Monitor weekly status of department staff for measuring productivity and results.
• Assist sales staff with closing techniques and account management to ensure achievement of revenue goals.
• Creation and implementation of hosting sales events.
• Attend onsite and offsite sales meetings with sales team member(s) to provide additional support and guidance.
• Coordinate ticket distribution plan for community partners.
• Other related duties as assigned by the Director.