Customer Service - Sports
Job Summary
The CLEAR Choice for Your Career!
Customer Service Representative - Sports
Comerica Park
Be part of the excitement with the Detroit Tigers!
We are looking for part time/seasonal representatives to help drive CLEAR at professional sporting events in the Detroit area!
Our Customer Service Representatives earn a competitive hourly rate of $20 per hour. Please note this an seasonal/part time position
CLEAR’s mission is to strengthen security and create frictionless experiences. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, stadiums and venues nationwide.
Customer Service Representative Responsibilities:
- Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in line.
- Strong communication skills and the ability to engage with potential customers and members alike
- Ability to follow detailed instructions and execute to them with 100% accuracy, in a fast paced and constantly changing environment
- Drive membership enrollments through engaging fans and educating them about the benefits of CLEAR
- Reaching for new challenges and asking for additional responsibility
- Balancing high volume with high quality customer experiences
- Participating in ongoing training and development
- Resolve fan and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
Customer Service Representative Requirements:
- Eager to learn and grow in a fast-paced, high volume, and team-oriented atmosphere.
- Previous hospitality, restaurant, events and/or retail experience, a plus
- High school diploma or GED equivalent
- Exceptional verbal communication skills and not afraid to approach others to engage in conversation
- Ability to learn quickly in fast-paced, high volume environment
- Open availability and flexibility is a must – ability to work game schedules
- Detail oriented with a great sense of pride for self and company integrity
- Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
- Ability to stand for extended periods of time (4-6 hours per shift)
- CLEAR will consider for employment qualified Applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinances.
CLEAR is an equal opportunity employer.
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