Ticket Operations Representative

  MLB Franchise
  Central Region
  Sports Services
  Posted/Updated: 07/16/21

Job Summary

 This position is primarily responsible for supporting ticket operations for all ticketed events at Field. The Ticket Operations Representative will be involved in all aspects of ticketing and assist in the management of the staff and game day personnel. The following constitutes a preliminary list of the primary functions of this position.
 
 
RESPONSIBILITIES

  • Assist in the processing and fulfillment of all group, suite and internal request tickets
  • Monitor and process inbound Premier ticket transactions

  • Monitor and assist with all internal order fulfillment, and fulfill all comp tickets on game days for players and front office staff
  • Assist with mobile ticketing setup and configuration 

  • Act as an escalated customer service contact and help resolve day of game ticketing issues
  • Provide ticket system support as needed to the Ticket Services, Fan Services and Ticket Sales departments. 

  • Assist sales and service staff with ticket related questions and troubleshooting

  • Provide analysis on all ticket related products as needed

  • Support internal requests for ticketing related data



 


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