CRM/Ticket Operations Intern -Fall 2021

  Sports Organization (KY)
  Southeast Region
  Sports Internship
  Posted/Updated: 07/16/21

Job Summary

 

Summary:

The CRM/Ticket Ops Intern has administrative and coordination responsibilities within the ticket sales department and focus on database/CRM management, sales reporting, analysis, development, and retention.


 Job Description:

  • Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records, and running additional data hygiene processes (NCOA, Do Not Call, etc.)

  • Providing daily/weekly/monthly reports for sales, service and marketing initiatives as needed

  • Securing, analyzing, mining, and reporting on all records and data sources housed within the database systems, including ticketing and CRM systems

  • Database growth and hygiene (completeness of records, National Change of Address, Do Not Call, etc.)
  • Be the first point of contact for sales, partnerships, service and marketing, and community relations staff that need assistance with CRM usage, campaign tracking, reporting, and data accuracy

  • Build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
  • Assist with building in-depth customer profiles, sales projections and other data analysis work as needed

  • Assist with the development of potential community partnerships and sponsorship profiles 

  • Assist with marketing and community relations activations

  • Matchday assistance is required

 
 


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