Customer Service Representative - Dallas

  On Location
  Dallas, TX
  Marketing/Events/Promotions
  Posted/Updated: 07/26/21

Job Summary

We are currently looking for a Customer Service Representative to join our Dallas team. This is an entry-level position.


Job Responsibilities

  • Answer phone calls (25+ daily) from clients
  • Assist customers with reservations
  • Sell tickets and travel packages for major sporting events, such as the Super Bowl, the NCAA Final Four, the Rose Bowl, the UFC, the Daytona 500, and the Ryder Cup
  • Provide exceptional customer service and professionalism when interacting with vendors, guests, partners, clients, and peers
  • Respond to various forms of communication from clients, including email and live chat
  • Be able to work some weekends, and be able to work extended hours during seasonal busy periods
  • Work with clients, as needed, to identify specific needs and expectations; special/custom product fulfillments
  • Maintain continuous knowledge of events and partnerships to recognize product, market, and service-related trends in the industry
  • Investigate and resolve specific issues related to clientele; identify and escalate priority issues; and route calls/issues to the appropriate resource
  • Other general administrative duties (e.g., order processing, data entry, etc.) as assigned

Qualifications

  • G.E.D. or high school diploma
  • Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry
  • Strong organizational, telephone etiquette, and customer service skills
  • Attention to detail and accurate data entry and typing skills
  • Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
  • Ability to multi-task within a high-pressure environment;
  • A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive service have been demonstrated
  • Continually strive for self-development and discovering better means of accomplishing both personal and professional goals

 

Preferred Education and/or Experience and Skills

  • Knowledge of Event Operations and Travel & Hospitality
  • Must be empathic to customers’ needs


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