Customer Service Representative - Dallas
Job Summary
We are currently looking for a Customer Service Representative to join our Dallas team. This is an entry-level position.
Job Responsibilities
- Answer phone calls (25+ daily) from clients
- Assist customers with reservations
- Sell tickets and travel packages for major sporting events, such as the Super Bowl, the NCAA Final Four, the Rose Bowl, the UFC, the Daytona 500, and the Ryder Cup
- Provide exceptional customer service and professionalism when interacting with vendors, guests, partners, clients, and peers
- Respond to various forms of communication from clients, including email and live chat
- Be able to work some weekends, and be able to work extended hours during seasonal busy periods
- Work with clients, as needed, to identify specific needs and expectations; special/custom product fulfillments
- Maintain continuous knowledge of events and partnerships to recognize product, market, and service-related trends in the industry
- Investigate and resolve specific issues related to clientele; identify and escalate priority issues; and route calls/issues to the appropriate resource
- Other general administrative duties (e.g., order processing, data entry, etc.) as assigned
Qualifications
- G.E.D. or high school diploma
- Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry
- Strong organizational, telephone etiquette, and customer service skills
- Attention to detail and accurate data entry and typing skills
- Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
- Ability to multi-task within a high-pressure environment;
- A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive service have been demonstrated
- Continually strive for self-development and discovering better means of accomplishing both personal and professional goals
Preferred Education and/or Experience and Skills
- Knowledge of Event Operations and Travel & Hospitality
- Must be empathic to customers’ needs
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