Team Store Supervisor

This position has been filled - Job#: 453407363

Job Summary

Job Description:

The Everett Silvertips Hockey Club of the Western Hockey League is looking for a professional and customer service-oriented store supervisor to oversee the day-to-day operations of our team store, the top performing retail outlet in the league. 

As the Team Store Supervisor, you will report to the Director, Finance and Administrative Services of Consolidated Sports Holdings, U.S.A (CSH). You will be responsible for retail customer service, part-time staff supervision and training, and basic up-keep of the store front. You must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

Essential Functions:

• Serve as the first point-of-contact for all retail customers. Helps customers by providing information, answering questions, obtaining merchandise requests, completing payment transactions, and preparing merchandise for delivery.
• Attracts customers by originating display ideas; following display suggestions or schedules; producing merchandise displays in showcases and on sales floor.
• Receives all new merchandise and ensures that all product is accounted for before submitting any paperwork for payment to vendor.
• Open and close the point of sales computers. Responsible for ensuring that the accurate amount of cash is always in the register.
• Regularly communicates with management to address store needs for product.
• Serves as Game-day Manager on Silvertips’ game nights with all operations of the store; supervising game-day only employees and provides a strong leadership presence and control in store, while ensuring all customers receive good service and quality merchandise.
• Assists in hiring game-day only employees and actively recruits to ensure open positions are filled quickly and with quality personnel and provides effective training for all store new hires.
• Conduct physical inventory count upon request.
• Ensures company standards are always met for store and associate appearance.
• Other duties as assigned.

Minimum Job Requirements:

• High School Diploma or Equivalent
• 2+ years Retail Customer Service Experience
• 1+ years Point-of-Sale and Cash Handling Experience
• 1+ years Retail Supervisor and Key Holder Experience
• Knowledge of Hockey
• Ability and willingness to work varied and long hours including nights, weekends, and occasional holidays for game day staffing.
• Strong Customer Service Skills
• Detail Oriented and Proven Organizational Skills
• Excellent Communication Skills
• Good Working Knowledge of Computer Programs including Microsoft Office, Internet, and Database Programs
• Ability to Work Independently or in a Team

Essential Physical Abilities:

• Lifting and carrying up to 50lbs
• Stand for Long Periods of Time

Reasonable Accommodations:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Type and Expectation of Work Hours:

• Part-Time, Hourly
• Regular Store Hours - 18 hours per week; Thursday – Saturday (negotiable)
• ALL game days and Silvertips events held at the arena (5+ hours per game/event)

Compensation: $17/hour + Commission

Application Process:

• Please send résumé and cover letter to the address or email below.
• Your cover letter should include answers to the following questions:
  1. Can you commit to ALL 34 regular season home Silvertips games (September – March), as well as ALL home preseason games (typically August and September), and ALL home playoff games (typically March – May) each season? (2021-22 Season Schedule Here)
  2. How many years of relevant experience do you have?
  3. Why would you like to be a part of the Everett Silvertips Hockey Club?
• Once received, your résumé and cover letter will be reviewed and all eligible applicants will be contacted for interviews.
• NO Calls Please.

Contact Information:

Jaimi Traub
Everett Silvertips Hockey Club
2000 Hewitt Ave, STE 100
Everett, WA 98201
Email: [email protected]

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status or any other protected class.