Client Service Executive

Job Summary

• Support and execute all customer service strategies for the MLB Team to deliver a consistently high level of client satisfaction, understanding our customer service philosophy. 


• Sell new season tickets as a portion of the departmental goal. 


• Use relationships to sell existing ticket holders add-on seats and more expensive seating categories. 


• Sell and renew all season ticket holders into existing group and party area inventory. 


• Customer relationship management with over 800 season ticket holders and split plan holders by taking a proactive approach on outbound client services. 


• Execute a proactive Client Service Plan by way of outbound telephone, mail, e-mail contact, face-to-face meeting, and other systematic communication to ensure retention goals are achieved. 


• Maximize the value of existing season and split plan through constant and consistent renewal and up-selling techniques. 

• Assist with resolution of inbound inquires. 


• Provide support during special events and promotions, as required. 


• Adapt and utilize new technology tools (FEVO, One Mob, ZipWhip, ZoomInfo, etc.) 
  Perform other duties as assigned. 


• Game duties as assigned. 
  
   

• Bachelor's Degree from accredited college/university in a related field 


• 2-3 years of prior sales experience, preferably in sports/entertainment (inside sales experience a plus). 


• Familiarity with Archtics and Microsoft CRM Platform a PLUS. 


• Must be highly motivated and comfortable working in a fast-paced and competitive environment. 


• Strong communication skills, both verbal and written. Strong presentation skills a must. 

• Strong leadership skills 


• Must have advanced computer skills (Word, Excel & Power Point, etc.) 


• The ability to work a flexible schedule, including nights, weekends and holidays as dictated by the home baseball schedule and other outside sales events.