Client Service Executive

  MLB Franchise
  Central Region
  Administration/Management
  Posted/Updated: 07/29/21

Job Summary

 

 
The Client Service Executive will be responsible for service and renewal of all season ticket holders along with the group/party areas tickets these accounts currently reserve. 

 
Essential Duties & Responsibilities: 

  • Support and execute all customer service strategies for the MLB Team to deliver a consistently high level of client satisfaction, understanding our customer service philosophy. 

  • Sell new season tickets as a portion of the departmental goal. 

  • Use relationships to sell existing ticket holders add-on seats and more expensive seating categories. 

  • Sell and renew all season ticket holders into existing group and party area inventory. 

  • Customer relationship management with over 800 season ticket holders and split plan holders by taking a proactive approach on outbound client services. 

  • Execute a proactive Client Service Plan by way of outbound telephone, mail, e-mail contact, face-to-face meeting, and other systematic communication to ensure retention goals are achieved. 

  • Maximize the value of existing season and split plan through constant and consistent renewal and up-selling techniques. 
  • Assist with resolution of inbound inquires. 

  • Provide support during special events and promotions, as required. 

  • Adapt and utilize new technology tools (FEVO, One Mob, ZipWhip, ZoomInfo, etc.) 
    Perform other duties as assigned. 

  • Game duties as assigned. 

     

REQUIREMENTS: 

  • Bachelor's Degree from accredited college/university in a related field 

  • 2-3 years of prior sales experience, preferably in sports/entertainment (inside sales experience a plus). 

  • Familiarity with Archtics and Microsoft CRM Platform a PLUS. 

  • Must be highly motivated and comfortable working in a fast-paced and competitive environment. 

  • Strong communication skills, both verbal and written. Strong presentation skills a must. 
  • Strong leadership skills 

  • Must have advanced computer skills (Word, Excel & Power Point, etc.) 

  • The ability to work a flexible schedule, including nights, weekends and holidays as dictated by the home baseball schedule and other outside sales events. 



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