Retail Sales Associate Lead

Job Summary

• Meets with the Merchandise Manager weekly to go over inventory accounts, sales, and needs for the Shop.


• Will be the lead on game days to be the leader on venue game days with retail associates, report to merchandise manager for all needs and updates


• Operate the heat press with detail for the Shop’s merchandise needs


• Become lead organizer to prepare and label all merchandise for sale in the shop, online and in venue


• Work within shopify for the online store and know the functions of shipments and fulfillments


• Serves customers by helping them select products.


• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.


• Greets and receives customers in a welcoming manner.


• Responds to customers ‘ questions.


• Directs customers by escorting them to racks and counters.


• Provides outstanding customer service.


• Documents sales by creating or updating customer profile records.


• Manages financial transactions.


• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.


• Alerts management of potential security issues.


• Assists with inventory, including receiving and stocking merchandise.


• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

• Detail oriented


• Excellent customer service


• Meeting sales goals


• Selling to customer needs


• Product knowledge


• People skills


• Energy level


• Dependability


• General math skills


• Verbal communication


• Job knowledge