Manager, Season Ticket Service

Job Summary

• Organize weekly meetings with Season Ticket service team to keep team updated of progress and identify areas where improvement may be needed


• Assist in the design and delivery of new hire training and orientation


• Take ownership of extremely difficult Season Ticket holder situations with the ability to see the situation to resolution

• Develop and manage revenue and expense budgets related to Season Ticket Holders


• Assist with the delivery of all Season Ticket Holder special events throughout the calendar year


• Develop goals and incentive programs for the Season Ticket Service Team


• Assist in the production of all support material for Season Ticket Holders


• Assisting in the development of all Season Ticket Holder related communications


• Collaborate on a consistent basis with Premier Service, Ticket Sales and Ticket Operations teams

• Collaborate with Director, Ticket Service to develop, present and communicate Season Ticket Service strategies, procedures, and processes

• Bachelor’s degree


• Prior managerial experience overseeing a staff with proven results in Sports/Hospitality Industry


• Excellent oral and written communication skills and strong attention to detail


• Demonstrated customer service skills

• Demonstrated ability to work well within a team environment


• Proven ability to multi-task and manage projects on strict deadlines


• Ability to work non-standard hours including nights, weekends, and holidays


• Proficiency with Microsoft Office suite, ProVenue ticketing system and Salesforce CRM