Event Services Coordinator

  Crowd Management
  West Region
  Marketing/Events/Promotions
  Posted/Updated: 08/23/21

Job Summary

 
 
 
This person assists with the management of 120 guest services team members for major arena events.  The Event Services Coordinator consistently exceeds expectations in providing positive energy and best in-class guest services for all team members, clients and guests visiting the Arena.


 
ESSENTIAL JOB FUNCTIONS:

  • Assigns work tasks to event team leaders and applicable line level staff and directs work throughout the event 

  • Coordinate and conduct on-the-job training through development and improvement of standard operating procedures.

  • Responds to minor incidents (internal or external to the client) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner 

  • Identifies issues occurring at events and forward to the Guest Services Manager and/or Client (pending on location of incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed. 

  • Responds to client or site emergencies as they arise.
  • Responsible for ensuring all Standard Operating Procedures and training information is being properly maintained and updated and all positions are properly maintained, cleaned and organized 

  • Leads the new hire onboarding process including but not limited to; orientations, data entry, employee relations, recruiting, compliance, etc. 

  • May occasionally perform Guest Services Professional job duties on an as-needed basis 

  • Performs other duties and responsibilities as requested or required 



 KNOWLEDGE AND SKILLS:

  • Ability to perform job tasks in an extremely professional manner in a customer service driven industry 

  • Articulate and able to use good independent judgement and discretion with understanding the significance of notifying superiors and colleagues when appropriate 

  • Excellent communication skills both oral and written; reading, writing and oral proficiency in the English language 
  • Adaptability – Responds effectively to changes in situation or information 

  • Ability to pass a background check 

  • Must possess as valid driver's license 


 
 


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