Ticket Seller

  Sports Facility
  Northeast Region
  Sports Services
  Posted/Updated: 09/15/21

Job Summary

Assist guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets and accurate information pertaining to the Center and Stadium and events held in both buildings.

 
Responsibilities

  • Arrives for each scheduled shift on time, in uniform and ready to work
  • Attentively listens to guests’ questions and requests

  • Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility

  • Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete

  • Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner

  • Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest

  • Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested

  • Ensures that cash count is accurate at beginning of shift & that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank

  • Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary contacts Supervisor/Manager to assist guest

 



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