Director of Membership Services
Football Team
Central Region
Administration/Management
Posted/Updated: 09/17/21
Central Region
Administration/Management
Posted/Updated: 09/17/21
Job Summary
The Director of Membership Services is responsible for strategy and execution of GA and Club Season Ticket Member retention plans, leading a team of Membership Services and Premium Services Managers, and providing superior customer service to all GA and Club Season Ticket Members. A proven track record of training and career development of service representatives will be critical.
RESPONSIBILITIES
- Develop strategy, planning and execution of a season ticket renewal campaign
- Coordinate marketing efforts including theming, messaging, communication timelines, etc.
- Lead Membership Services team in a proactive outbound campaign
- Develop a measurable touchpoint program within the current CRM system, and metrics to consistently monitor progress
- Create training/onboarding programs to share best practice, career development and a culture of learning and growth
- Establish weekly meetings with individual team members
- Create Membership platform for Season Ticket Holders
- Plan and execute exclusive events throughout the calendar year
- Perform other duties as assigned
QUALIFICATIONS
- Minimum of five (5) years of experience in ticket sales with collegiate and/or professional sports team
- Minimum of two (2) years of experience in a leadership role in ticket sales with collegiate and/or professional sports team
- Strong management and leadership skills with the ability to provide detailed direction to staff on the expectations for each campaign
- A proven track record at providing an in-depth training program that both provides initial onboarding as well as sustained career development
- Understand the impact of culture on the workplace and adapt to the culture within the organization and office, while creating a complementary culture within the sales group that fosters success
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