Director of Membership Services

  Football Team
  Central Region
  Administration/Management
  Posted/Updated: 09/17/21

Job Summary

 

 

The Director of Membership Services is responsible for strategy and execution of GA and Club Season Ticket Member retention plans, leading a team of Membership Services and Premium Services Managers, and providing superior customer service to all GA and Club Season Ticket Members. A proven track record of training and career development of service representatives will be critical.
 

 
   
RESPONSIBILITIES 

  • Develop strategy, planning and execution of a season ticket renewal campaign 

  • Coordinate marketing efforts including theming, messaging, communication timelines, etc. 

  • Lead Membership Services team in a proactive outbound campaign 

  • Develop a measurable touchpoint program within the current CRM system, and metrics to consistently monitor progress 

  • Create training/onboarding programs to share best practice, career development and a culture of learning and growth 

  • Establish weekly meetings with individual team members 

  • Create Membership platform for Season Ticket Holders 

  • Plan and execute exclusive events throughout the calendar year 
  • Perform other duties as assigned

QUALIFICATIONS 

  • Minimum of five (5) years of experience in ticket sales with collegiate and/or professional sports team 

  • Minimum of two (2) years of experience in a leadership role in ticket sales with collegiate and/or professional sports team 

  • Strong management and leadership skills with the ability to provide detailed direction to staff on the expectations for each campaign
  • A proven track record at providing an in-depth training program that both provides initial onboarding as well as sustained career development 
  • Understand the impact of culture on the workplace and adapt to the culture within the organization and office, while creating a complementary culture within the sales group that fosters success

 


How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 417 jobs in the sports industry - Cancel anytime

Payment Details

*By joining JobsInSports.com, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Full-Time General Manager
  Summer Collegiate Baseball Team
  Central Region
  Administration/Management
  Posted/Updated: 02/13/24
Receptionist
  Sports Facility
  Central Region
  Administration/Management
  Posted/Updated: 01/12/24
Director, Digital Publishing & Operations
  Pro Soccer League
  Northeast Region
  Administration/Management
  Posted/Updated: 03/22/24
Sr. Manager, Paid Media
  Soccer Organization
  Northeast Region
  Administration/Management
  Posted/Updated: 03/21/24
Manager, Social Media - YouTube
  Pro Soccer League, NY
  Northeast Region
  Administration/Management
  Posted/Updated: 03/11/24

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!