Guest Services Representative

  MLB Franchise
  Central Region
  Sports Services
  Posted/Updated: 10/06/21

Job Summary

 
 
Responsibilities:

  • Proactively welcome guests to the event venue.

  • Professional and courteous approach to guests.

  • Check bags and purses at all entry points.

  • Operate ticket scanners to ensure tickets are valid for the event.
  • Distribute in game promotional items.

  • Distribute venue guides and/or materials.

  • Provide general information for guests to improve their experience.

  • Distribute in game promotional items.

  • Distribute venue guides and/or materials.

  • Safely operate and monitor escalators and elevators to ensure safety of guests.

  • Operate radio equipment to communicate with various areas of the venue.

  • Assist with ADA transportation requests for guests as needed.

  • Assist with egress during firework shows.

  • Enforce all venue policies and procedures.

  • Serve as a resource to guests and other employees.

  • Additional duties as assigned.

 
Qualifications:

  • Exceptional customer service in every interaction.

  • Strong communication skills preferred.

  • Ability to reflect a professional image in various situations.

  • Knowledge of upcoming promotions/events at the venue.

  • Knowledge of venue and seating layouts, restrooms and emergency exits.

  • Ability to continuously stand and walk for 4 – 8 hours throughout the venue, including but not limited to, stairs and ramps.

  • Ability to lift and/or pull 15 lbs.

  • Ability to work in outdoor weather conditions to include extreme heat, cold and rain.

  • Ability to work independently and in a team environment.

  • Ability to work a flexible schedule, including but not limited to days, nights, weekends and holidays.
 


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