Guest Services Representative
MLB Franchise
Central Region
Sports Services
Posted/Updated: 10/06/21
Central Region
Sports Services
Posted/Updated: 10/06/21
Job Summary
Responsibilities:
- Proactively welcome guests to the event venue.
- Professional and courteous approach to guests.
- Check bags and purses at all entry points.
- Operate ticket scanners to ensure tickets are valid for the event.
- Distribute in game promotional items.
- Distribute venue guides and/or materials.
- Provide general information for guests to improve their experience.
- Distribute in game promotional items.
- Distribute venue guides and/or materials.
- Safely operate and monitor escalators and elevators to ensure safety of guests.
- Operate radio equipment to communicate with various areas of the venue.
- Assist with ADA transportation requests for guests as needed.
- Assist with egress during firework shows.
- Enforce all venue policies and procedures.
- Serve as a resource to guests and other employees.
- Additional duties as assigned.
Qualifications:
- Exceptional customer service in every interaction.
- Strong communication skills preferred.
- Ability to reflect a professional image in various situations.
- Knowledge of upcoming promotions/events at the venue.
- Knowledge of venue and seating layouts, restrooms and emergency exits.
- Ability to continuously stand and walk for 4 – 8 hours throughout the venue, including but not limited to, stairs and ramps.
- Ability to lift and/or pull 15 lbs.
- Ability to work in outdoor weather conditions to include extreme heat, cold and rain.
- Ability to work independently and in a team environment.
- Ability to work a flexible schedule, including but not limited to days, nights, weekends and holidays.
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