Ticket Office Manager

  Minor League Baseball Team
  Northeast Region
  Posted/Updated: 10/13/21

Job Summary

The Ticket Office Manager reports to the General Manager and the Assistant General Manager/ Sales and is responsible for overseeing the front and back ends of ticket operations, ticket office, and game day staff, to service clients and help grow ticket revenue. 
Duties include:
  • Maintain customer relations in working with ticket holders as issues arise for customer relations

  • Oversee the day-to-day operation of the ticketing system including all backend operations, building and maintaining ticket packages, and running reports.  
  • Help in selling efforts including ticket packages, season tickets, hospitality, birthday programs, and sponsorship.  

  • Working with General Manager, Finance and Concessions to generate accurate reporting for revenues and compiling for nightly, monthly, quarterly and season-long reports

  • Be a good team member and assist when needed on stadium and sales projects to help the with the betterment of the team and organization with an all hands on deck approach


  • Bachelor’s Degree or higher from an accredited college/university  

  • Minimum three years experience working in a ticket office. 

  • Experience with Tickets.com is preferred. 

  •  Experience using a CRM system- SCORE experience is a plus

  •  Strong leadership skills

  • Strong interpersonal skills and the ability to self-start

  • Ability to work long hours including nights, weekends, and holidays



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