Guest Experience Steward

  Sports Facility
  Central Region
  Sports Services
  Posted/Updated: 10/14/21

Job Summary

We are looking for passionate, friendly, service-oriented individuals to join our team.  Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service.


Qualifications:
  • Must have professional radio etiquette.

  • Provide hospitality to guests before, during, and after events.

  • Maintain valid St. Louis City/County Security License.

  • Ensure only authorized persons are entering restricted building areas.

  • Must familiarize yourself with building layout, departments, and policies.

  • Assist with event set up (moving table, stanchions, metal detectors, and signs.)

  • Listen and resolve guest concerns; notify managers, if needed.

  • Respond appropriately to guest illness, injury, or emergencies.



Requirements:
  • Must familiarize yourself with vertical transportation in building (elevators, escalators, and wheelchair lifts.) 

  • Must have strong situational awareness and decision-making skills.

  • Must understand all Guest Experience post-orders and assist staff as needed
  • Must enjoy people and creating memorable moments. 



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