Intern, Hospitality and Fan Services
MLB Franchise
West Region
Sports Internship
Posted/Updated: 10/28/21
West Region
Sports Internship
Posted/Updated: 10/28/21
Job Summary
The internship will directly assist the Manager, Fan Experience and Marketing department in several capacities with a focus on gameday hospitality, retail and fan experience oversight.
Primary (Essential) Duties:
- Maintain keen awareness on execution for general concessions and retail operations to identify strengths, weaknesses and opportunities for growth.
- Create plan that encompasses game day oversight of dining experience aspects listed above in addition to line queuing, concourse traffic patterns and service wait times.
- Collaborate with Corporate Partnerships department so that all partner food, beverage and retail service touchpoints and activation goals are achieved.
- Study fan satisfaction surveys and feedback to analyze trends and ensure standards are being met.
Knowledge, Skills and/or Abilities
- Excellent writing and interpersonal communication skills
- Excellent organizational skills
- Strong problem-solving and analytical skills
- Ability to multi-task, exhibit detailed work and are customer-service oriented
- Must be a self-starter and have the ability to work independently to develop projects and produce desired results
- Strong teamwork attitude
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint, CRM
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