Operations Supervisor

  Sports Facility (PA)
  Northeast Region
  Posted/Updated: 10/29/21

Job Summary

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director of Event Operations.
Responsibilities include: 

  • Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces

  • Interview, select, train, coach, evaluate, and discipline full and part time staff. Position will deliver a termination with approval. 

  • Provide staff training for all employees and temporary workers

  • Deliver and follow up on Performance Improvement procedures on a timely basis

  • Ensure staff is working safely and are aware of proper safety guidelines 

  • Lead / coordinate staff training and safety programs

  • Mentor / coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
  • Maintains departmental equipment; notify Operations Manager when repairs are needed

  • Provide excellent customer service to internal and external clients to provide a positive employee climate.

A Few Qualifications:

  • High school diploma or equivalent 

  • Two (2) or more years’ experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination

  • An advanced degree in Facility Management or related field may be substituted for years of experience

  • Basic computer skills in a Windows format including typing, data entry and email


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