Fan Engagement Representative
MLB Franchise
Northeast Region
Sports Services
Posted/Updated: 11/05/21
Northeast Region
Sports Services
Posted/Updated: 11/05/21
Job Summary
Fan Engagement Representatives handle incoming calls, emails, and chats with fans and ticket holders. They will coordinate service for general fan concerns and handle the sales for single-game transactions.
Essential Duties and Responsibilities:
- Provide exceptional customer service to all customers
- Answer all incoming phone calls to the with fans calling the Main Phone Queue and return voicemails, make outbound phone calls to fans when necessary
- Communicate with other departments for the quick and efficient resolution of any fan inquires or complaints from gamedays
- Process any ticket requests, relocation requests, or customer service issues
- Take the lead on printing and mailing ticket orders when applicable
- Assist fans with setting up Scoreboard Surprise Messages and Bird Visits
- Other duties as assigned by the Manager, Ticket Services
Knowledge, Skills, and Abilities necessary to perform essential functions:
- Strong, confident communication skills including the ability to write clearly and effectively
- Highly motivated and excellent attention to detail
- Ability to use time efficiently
- Must demonstrate ability to be resourceful and dependable
- Strong computer skills including Microsoft Word and Excel
- Familiarity with baseball and the MLB Team
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