Director of Operations

Job Summary

• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions


• Assure the highest quality service to all tenants by establishing goals and supervising managers

• Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures


• Establish, disseminate and monitor work performance and safety standards

• Effectively handle employee grievances


• Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program


• Assist General Manager in preparation and administer departmental annual budget

• Assist General Manager in developing and maintaining Capital Improvement Project reports and recommendations for the facility


• Maintain cost records of work performed and prepare cost estimates as requested


• Prepare invoices for services rendered that are to be used in event settlement


• Develop and maintain accountings for labor, materials and utilities by event and cost category


• Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction


• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate


• Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)

• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies


• Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits

• Establish and maintain effective working relationships with staff, contractors and facility users


• Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days