Membership Services Executive

Job Summary

• Carry a positive, empathetic and professional attitude toward Shuck Nation Members at all times  


• Anticipate, respond to and resolve all complaints, requests, and inquiries from assigned account base in a timely and professional manner   


• Create exceptional, memorable experiences for Shuck Nation Members through game-day opportunities and event invites  


• Perform game day responsibilities including, but not limited to, in-seat visits, Shuck Nation Members giveaways, pre-game and post-game events, addressing Shuck Nation Member needs, assisting with in-game renewals, and creating a premium game day experience  

• Work closely with the marketing team to research and figure out potential opportunities to bring to bear long-term and rental suite sales.


• Build relationships with Shuck Nation Members to continue to upgrade and obtain referrals from assigned account base to achieve annual sales goals 


• Collaborate with the sales team to ensure efficient and quality servicing of accounts


• Strategically build, plan and execute suite sales prospective events. 

• Bachelor’s degree or requisite experience required 


• 2+ years of sales and/or service experience in the sports or hospitality industry preferred

• Must have proficient computer skills and experience with Microsoft Office; additional experience using Ticketmaster / Archtics preferred


• History of working in a team environment 


• Availability to work weekends during home games and some extended hours is required