conduet® was created with the client first mentality that is currently lacking within the online gaming space. We offer a wide array of service solutions for online gaming operators to help improve their platforms, with innovative technology and proven market tactics. The client experience means everything in online gaming and conduet® helps bring that positive touchpoint to multitude of operators.
We are currently looking to hire Client Relations & Customer Experience Specialists who pride themselves on their excellent interpersonal skills and ability to troubleshoot and covert users to each platform we service.
In this role, your focus will include areas of the Customer Service and Customer Experience, including, but not limited to: assisting clients with each platform we service, troubleshooting client difficulties and creating a strong initial relationship with clients.
In this role you will be expected to take what you learn from daily support interactions and translate that into a better the customer experience. We are looking for team members that are comfortable working across various departments and aren’t afraid to share their thoughts and ideas.
Responsibilities include but are not limited to:
Strong knowledge of a multitude of sport & sport business
Ability to quickly decipher sports statistics and information
Basic knowledge of wagering and the overall industry is a plus
Ability to make a wide range of calls to a variety of clients
Converting users who may have had bad experiences
Converting users who have not been able to deposit or bet
Ability to rectify relations with users
Adept at high pressure service situations
Ability to provide a high-quality initial experience to the user
Ability to problem solve and react to clients needs on the fly
Follow Outbound Call Workflow guidelines
Willingness to work a variety of days and hours
7-day schedule (Mon-Sun), multiple shifts available (Morning & Evening)
Strong phone support skills
Follow call workflow/scripts
Ability to translate instructions to the user in a way that is actionable for them
Provide world-class, personalized customer service and build rapport/relationship across every customer touchpoint
Adept to high pressure, fast moving situations
Ability to react and solve to client needs on the fly
Ability to quickly retain complex state by state processes and information
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