Director, Experience Optimization

  MLB Franchise
  Southeast Region
  Posted/Updated: 06/22/22

Job Summary



The Director of Experience will provide guidance on organizational changes to enhance the customer experience. This position will manage company-wide CX programs, including customer research and data analytics. The Director will also engage with key MLB stakeholders and critical vendors to assess and implement new features and technology.



  • Identify, design, develop, and measure differentiated experiences to drive consumer lifetime value.
  • Analyze and interpret customer experience measurement tools.
  • Lead projects that enhance the organization’s understanding of the customer and serve as a customer advocate.
  • Create effective communications across multiple internal channels to optimize customer-facing efforts.
  • Other duties as assigned.

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